At Melting Memories, we take pride in providing our customers with freshly baked and meticulously crafted products. Our commitment to quality and preparation means that we begin the process well in advance of the delivery or collection date. As a result, we regret to inform you that we do not offer any cancellation or refund options for your orders.

We understand that circumstances may arise that require adjustments to your plans. If you need to make changes to your delivery date, we are happy to accommodate your request. However, in order to ensure proper preparation and avoid waste, we kindly request a minimum notice of 2 days in advance to reschedule your delivery date.

Please note that we are unable to change any amendments or changes to dates or orders with a notice period of less than 2 days. This is necessary to uphold the quality of our products and the efficient functioning of our operations.

We appreciate your understanding of our policies, which are designed to maintain the excellence and freshness of our offerings.

Thank you for choosing Meltingmemories for your baked goods needs. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team